Windows – FAQ
General
Problems
There may be a temporary issue on Feedly/Google backend, so please try login again.
Also, check if you’re using a proxy or third party firewall.
For error 0×100:
- Check if you’re able to access “Control Panel\All Control Panel Items\Credential Manager” on your system. If not, please go to “Control Panel\All Control Panel Items\Administrative Tools” -> “Services” and enable/re-start “Credential Manager” service.
- If you’re using COMODO firewall, please uninstall and try login once (few users have reported incompatibility).
For error 0×300:
- Check if date and time on system is correct.
Please contact support for further help.
For error 0×100:
- Check if you’re able to access “Control Panel\All Control Panel Items\Credential Manager” on your system. If not, please go to “Control Panel\All Control Panel Items\Administrative Tools” -> “Services” and enable/re-start “Credential Manager” service.
- If you’re using COMODO firewall, please uninstall and try login once (few users have reported incompatibility).
Please contact support for further help.
For error 0×300:
- Check if date and time on system is correct.
Please contact support for further help.
Please try the “Apps troubleshooter” tool from Microsoft:
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app
Direct link: http://go.microsoft.com/fwlink/p/?LinkId=268423
OR
Please go to Event Viewer>Windows Logs>Application. On the right hand frame, you’ll see a list of events, and hopefully, some of them will be “Error” level with a source of “Application Error”. Select an event and look in the panel underneath to locate this field “Faulting application path: {C:\xxx\NextgenReaderW8.exe}”. Please right click the event and select Copy>Copy Details as Text and send it to us via contact page.
Also, you can find more logs of interest under Event Viewer>Applications and Services Logs>Microsoft>Windows.
- AppModel-Runtime: Issues starting, running, terminating apps, does not report most issues. Events are generic.
- Apps: Start screen operations, most Windows 8 app issues will show up here, although the errors are not always informative.
We use Readability to download full article, but it’s not compatible with some websites. Also, many websites do not support parsers for monetization reasons (as they earn money through ads). We’ll consider more options in future.
Please report an issue with an article here: https://www.readability.com/contact
Live Tiles
- Go to app settings –> permissions
- Turn off the “Lock screen” switch and restart app
- Turn on the “Lock screen” switch and restart app again.
Please note that it may take up to an hour for tiles to update.
PS. Live tiles are updated once every hour if app is enabled on Lock screen. Otherwise, it is updated once in every 2 hours if device is connected to external power.
Also, live tile notifications are cleared once you open the app and then it is updated again on next interval just like mail app.
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Syncing
Some users have reported intermittent sync errors over HTTPS. Please disable HTTPS via settings -> synchronization. We’re looking further into it.
For permanent sync issues e.g. office network or proxy, please try enabling HTTPS via settings -> synchronization.
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Tips
Payment
You don’t have to purchase again. Just press the buy button again and store will automatically confirm your old purchase.
Also, try the following first:
- Open the Store app, go to Settings, then App updates
- Click on “Sync licenses” button
- Go to “nextgen reader” page in store and click buy button.
If it still doesn’t work, please contact Microsoft support for license issues:
- Go to https://gethelp.live.com/en-us/Pages/default.aspx
- Choose “apps + store” category and click the “contact us” button.
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