Building next generation apps for Windows platform.

Windows – FAQ

GeneralFrequently asked questions

ProblemsCommon errors and issues

Live TilesIssues and configuration

SyncingSync errors and configuration

TipsBe more productive

PaymentPayment related issues


General

New feature requests or suggestions?
Please add or up vote the ideas on uservoice forum. It helps us in prioritizing requests:http://ngreader.uservoice.com/

Offline support with full article and image caching?

We’ll add support in future update.

Reporting a bug?

Please go to app settings -> about and send email or use the contact form.

How to change font size?

Please go to app settings –> reading –> font size and change “font size”.

settings_win8

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settings_reading_win8

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settings_reading_fontsize_win8

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Problems

Can't login?

There may be a temporary issue on Feedly/Google backend, so please try login again.

Also, check if you’re using a proxy or third party firewall.

For error 0×100:

  • Check if you’re able to access “Control Panel\All Control Panel Items\Credential Manager” on your system. If not, please go to “Control Panel\All Control Panel Items\Administrative Tools” -> “Services” and enable/re-start “Credential Manager” service.
  • If you’re using COMODO firewall, please uninstall and try login once (few users have reported incompatibility).

For error 0×300:

  • Check if date and time on system is correct.

Please contact support for further help.

Error 0×100 during login?

For error 0×100:

  • Check if you’re able to access “Control Panel\All Control Panel Items\Credential Manager” on your system. If not, please go to “Control Panel\All Control Panel Items\Administrative Tools” -> “Services” and enable/re-start “Credential Manager” service.
  • If you’re using COMODO firewall, please uninstall and try login once (few users have reported incompatibility).

Please contact support for further help.

Error 0×300 during login?

For error 0×300:

  • Check if date and time on system is correct.

Please contact support for further help.

Application crashes on start?

Please try the “Apps troubleshooter” tool from Microsoft:
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Direct link: http://go.microsoft.com/fwlink/p/?LinkId=268423

OR

Please go to Event Viewer>Windows Logs>Application. On the right hand frame, you’ll see a list of events, and hopefully, some of them will be “Error” level with a source of “Application Error”. Select an event and look in the panel underneath to locate this field “Faulting application path: {C:\xxx\NextgenReaderW8.exe}”. Please right click the event and select Copy>Copy Details as Text and send it to us via contact page.

Also, you can find more logs of interest under Event Viewer>Applications and Services Logs>Microsoft>Windows.

  • AppModel-Runtime: Issues starting, running, terminating apps, does not report most issues. Events are generic.
  • Apps: Start screen operations, most Windows 8 app issues will show up here, although the errors are not always informative.

Could not download full article

We use Readability to download full article, but it’s not compatible with some websites. Also, many websites do not support parsers for monetization reasons (as they earn money through ads). We’ll consider more options in future.

Please report an issue with an article here: https://www.readability.com/contact

Can't type comments or login in webpage?

Please use CTRL+D to disable/enable keyboard shortcuts before typing in a web form. Keyboard shortcuts are turned on by default.

Add/edit/remove feeds?

We’ll add feed management in future update. Meanwhile please go to feedly website -> organize: http://feedly.com/i/contents/edit

Not displaying feed under multiple categories?

Currently, Nextgen Reader will show feed only under single category. We’ll add support in future update.


 Live Tiles

Live tiles not working?

Please try the below steps:

  • Go to app settings –> permissions
  • Turn off the “Lock screen” switch and restart app
  • Turn on the “Lock screen” switch and restart app again.

Please note that it may take up to an hour for tiles to update.

PS. Live tiles are updated once every hour if app is enabled on Lock screen. Otherwise, it is updated once in every 2 hours if device is connected to external power.

Also, live tile notifications are cleared once you open the app and then it is updated again on next interval just like mail app.

Settings_Permissions_Win8

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Permission_LockScreen_Off

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Permission_LockScreen_Win8

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 Syncing

How to sync single feed/folder?
Right click or swipe from bottom to open app bar and then press “sync” button. Alternatively, press “Shift + R” to sync the current feed or folder.
Sync_Feed_Folder

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PS. Sync button in upper right corner always syncs “All Items”.

Sync errors?

Some users have reported intermittent sync errors over HTTPS. Please disable HTTPS via settings -> synchronization. We’re looking further into it.

For permanent sync issues e.g. office network or proxy, please try enabling HTTPS via settings -> synchronization.

Settings_Sync_Win8

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Sync_Win8

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Auto sync interval or background sync

App only syncs on startup or resume. Due to technical limitations in Windows 8/RT, we don’t support full sync in background but will consider in future.

Not showing all unread articles or feeds?

Please go to app settings –> synchronization and increase the “reading-list” limit. By default, app only syncs 250 unread articles.

sync_list_win8

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Tips

Mark above as read

Tap the right edge or click the three dots on mouse hover in articles list.

mark_above_as_read_Win8

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Open modern view or launch directly?

Just tap or click the application logo in top-left corner to switch to modern view. Also, you can directly launch modern view by pinning tiles to start screen from modern view.

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Keyboard shortcuts?

Press ‘?’ to see the list of keyboard shortcuts (only supported in 3-pane view).

keyboard_shortcuts_win8

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Payment

Purchased app but still running trial?

You don’t have to purchase again. Just press the buy button again and store will automatically confirm your old purchase.

Also, try the following first:

  • Open the Store app, go to Settings, then App updates
  • Click on “Sync licenses” button
  • Go to “nextgen reader” page in store and click buy button.

If it still doesn’t work, please contact Microsoft support for license issues:

Store_App_updates_Win8

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App_Updates_App_Licenses_Win8

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