Windows Phone – FAQ
General
During login, the permissions are requested by Feedly and not the application itself.
If you’re not comfortable using Microsoft/Google account, please try login with Twitter or Facebook.
Please follow below mentioned steps to share articles to onenote through app.
- Disable “share directly via OS” and use the in-built sharing feature.
- Tap on share icon –> then configure and enable OneNote. It will ask for your credentials.
- Then specify destination location in OneNote. Once specified it will save article on that location.
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Problems
We understand your concern.
But contacts access is needed to set default “TO:” address when sharing articles via email. Please go to app settings -> accounts -> email for configuration.
Also, Nextgen Reader has been available in store for more than 3 years and we recognize that your privacy is critical for our business: http://nextmatters.com/privacy/
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We use Readability to download full article, but it’s not compatible with some websites. Also, many websites do not support parsers for monetization reasons (as they earn money through ads). We’ll consider more options in future.
Please report an issue with an article here: https://www.readability.com/contact
It will automatically sync credentials to Windows Phone.
Please go to http://feedly.com/i/contents/edit to remove a folder.We’ll add support in future.
Also, tap the three dots at bottom and select “sync subscriptions” after making changes online.
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The space taken by app and data itself is usually less (around 50mb). The old articles are automatically deleted from cache on sync.
The web cache is saved in OS temporary location. If you’re using latest version of WP8 (i.e. GDR3), please go to phone settings -> phone storage -> phone -> temporary files and tap “delete”.
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Live Tiles
Please follow below mentioned steps based on your versions.
WINDOWS PHONE 8.1 (v6.x)
Please try the below steps:
- Open “battery saver” app -> select “nextgen reader” and toggle “allow app to run in background” switch to off and on.
- Go to app settings -> live tiles, toggle “enable live tiles” switch to off and on.
If it’s still not working, please try disabling other apps in background (as some devices have limit on total number of background tasks allowed).
PS. The tiles are updated once every 30 minutes and when you open app it will reset the counter, whether you read all items or not (similar to mail app). It will then be updated again at next interval.
WINDOWS PHONE 8 (v5.x)
Please try the below steps:
- Go to phone settings -> applications -> background tasks -> Nextgen Reader and disable it. Then, select the checkbox – “Turn background tasks back on for this app the next time I open it”.
- Go to app settings -> live tiles, turn off and turn on the toggle switch.
PS. Primary tile is updated once every 30 minutes and shows unread count till 99 (in order to support lock screen). When you open app, the live tile is cleared and updated again at next interval (similar to mail app).
For unread counts up to 999, please tap the three dots at bottom in Subscriptions list or “All Items” list, select “pin to start” and choose flip mode.
SCREENSHOTS ON WINDOWS PHONE 8.1
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It is similar to native mail app i.e. once you open app it will reset the count/notification, whether you read all items or not. It will then be updated again at next interval.
PS. We’ll consider an option to “always display unread count and headlines” in future
Please reboot device and wait for the tiles to update. Otherwise please unpin/re-pin the tile.
Syncing
By default, app will only sync on fresh start (if enabled via app settings -> general).
However, you can pin “Subscriptions” or “All Items” tile to start screen to always sync on start or resume.
Tips
Please click the video title or youtube icon to open video in external player.
Choose your favourite YouTube player via app settings -> article view (at the bottom).
Payment
You don’t have to purchase again. Just press the buy button again and store will automatically confirm your old purchase.
If it still doesn’t work, please contact Microsoft support for license issues:
- Go to https://gethelp.live.com/en-us/Pages/default.aspx
- Choose “apps + store” category and click the “contact us” button.